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How can I return my order?
We are very sorry to hear that you have to return your order. In all EU countires as well as Switzerland and the UK we cover the cost of the return shipment. Please request the return label at the following email adress: firstname.lastname@example.org If you are loca...
Who covers the costs of return?
The costs of the return within the EU as well as Switzerland and the UK will be covered by us. Please request your return label at: email@example.com
Received a wrong/faulty product – what now?
Should you have received a faulty product or not received the product you ordered, please send an e-mail to our customer service: firstname.lastname@example.org Your e-mail should include the following characteristics: Name of purchaser or customer ID Order code ...