FAQs
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How long does delivery take and how much does it cost?
Your package will be sent through DHL or DPD. We try to process each order as fast as possible. Delivery time can be from 1-3 days depending on the transportation distance. Newly ordered saddles are ready for shipment in 12 to 14 weeks. Please note that t...
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Has my return arrived?
For a return, we suggest adding insurance to your mail order. In this case, you will receive a tracking number from your sending partner with which you can keep track of the return. Within the next 14 days, you will receive your reimbursement onto your p...
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Who covers the costs of return?
The costs of the return within the EU as well as Switzerland and the UK will be covered by us. Please request your return label at: info@stuebben.de
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Received a wrong/faulty product – what now?
Should you have received a faulty product or not received the product you ordered, please send an e-mail to our customer service: info@stuebben.de Your e-mail should include the following characteristics: Name of purchaser or customer ID Order code ...
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